Frequently Asked Questions About Our Terms
You can decline to create an account and we will not charge you anything. If you have an active account and disagree with new terms, you have 14 days to close it penalty-free. Contact support to initiate a full account closure and we will return any remaining balance.
Yes. You can update your email, phone number and password directly in your account settings. Payment method changes require verification for security—contact support to add a new DANA, OVO, GoPay or QRIS account. Your registered name cannot be changed once verified.
Withdrawals must go to the same payment method you used for your most recent deposit. We process withdrawal requests within 24 hours; funds typically arrive in your DANA, OVO, GoPay or QRIS wallet within one additional hour. You must have zero pending bets before withdrawing.
These terms apply where local law permits. Access to s2 odds and your account depends on local law in your jurisdiction. If you are in a region where our services are restricted, your account may be suspended. Contact support to confirm your region's eligibility.
All disputes must be raised with support within 30 days of the event. We investigate using game logs and transaction records, then respond within 5 business days. If you remain unsatisfied, you can escalate to our compliance team for final review before any legal action.
Yes. We email you 14 days before any material change takes effect. You can also view the full updated terms inside your account settings. Continuing to play after the notice period means you accept the new terms; you may close your account to opt out.
Contact our support team via live chat or email immediately. We will tell you the reason for the suspension and the steps needed to unlock your account. Most suspensions are resolved within 24 hours once verification is complete.
